ProAirSupply Frequently Asked Questions
How do I find the correct replacement filter?
Search by OEM manufacturer, part number, product type, or dimensions. If you are unsure which replacement you need, contact ProAirSupply with the equipment manufacturer, model, serial number, existing part number, and any available dimensions or photos.
Are ProAirSupply replacement filters compatible with OEM parts?
Many ProAirSupply filters are high-quality aftermarket replacements designed to meet or match the fit and function of the referenced OEM part. Always review the product description, specifications, and compatibility information before ordering.
How quickly will my order ship?
Many in-stock products usually ship within 24–48 hours. Lead times can vary for special-order, made-to-order, oversized, manufacturer-direct, and non-stock products. If you have a required delivery date, please contact us before ordering.
Can I request a quote for larger quantities?
Yes. ProAirSupply provides quotations for quantity purchases, industrial projects, replacement programs, and recurring requirements. Please provide the part numbers, quantities, and any delivery requirements when requesting a quote.
Do you offer help identifying unknown filters or parts?
Yes. If you cannot locate a part number, send us clear photos, equipment information, dimensions, and any labels or markings. The more information provided, the easier it is for us to help identify a suitable replacement.
What information should I provide for dimensional identification?
Provide all applicable measurements, including inside diameter (ID), outside diameter (OD), overall height or length, flange outside diameter, and any other dimensions that may affect fitment. Clear photographs showing the measurements are also helpful.
What is required for a return or RMA?
A written claim must first be received before an RMA can be reviewed. ProAirSupply will then provide an RMA request form that must be completed and returned with the required supporting information.
Please include clear photos of the product, original packaging, shipping box, and all product and shipping labels. Any dimensional or fitment issue must be fully explained and include applicable measurements such as ID, OD, overall height or length, flange OD, and a comparison between the original part and the supplied part. Defects or damage must be clearly identified, counted, photographed, and described.
Retain all products, components, labels, boxes, and original packaging until the RMA review is complete and final written instructions have been issued. Do not return, discard, alter, repair, or dispose of any product until ProAirSupply provides final RMA disposition and return instructions.
Do you ship internationally?
International shipping availability varies by product and destination. Duties, taxes, customs charges, brokerage fees, remote-area surcharges, and other destination-related charges may apply. Contact ProAirSupply if you need assistance with an international shipment.
Can I use my own UPS or FedEx account?
In many cases, yes. Contact ProAirSupply before placing the order if you would like us to review shipment using your carrier account.
Can I track my order?
Tracking information is provided when available after shipment. Orders shipping from multiple warehouses or manufacturers may have more than one tracking number.
Need additional assistance?
If you cannot find the answer you need, contact ProAirSupply for product, order, shipping, or replacement-part assistance.
Phone: 866-973-7003