Returns & RMA
ProAirSupply is committed to helping resolve return, damage, fitment, and warranty concerns as efficiently as possible. All returns require prior review and authorization.
RMA Request Process
A written claim must first be submitted to ProAirSupply before an RMA can be reviewed.
Once the claim is received, ProAirSupply will provide an RMA Request Form. The form must be completed and returned with all required supporting information before the request can be evaluated.
Please do not ship any product back until written return authorization and instructions have been provided.
Required Photos and Documentation
Please provide clear photographs of all applicable items, including:
- Complete product
- Product part number and identification labels
- Original packaging
- Inner packaging or protective material
- Shipping carton
- Shipping label
- Visible damage or defects
- Installation or fitment issue, when applicable
For multiple damaged or defective products, the total affected quantity must be clearly identified. Each defect or damaged area should be clearly shown, counted, and described.
Dimensional or Fitment Issues
When reporting a dimensional or fitment concern, provide measurements for both the original part and the part supplied by ProAirSupply.
Include all applicable dimensions, such as:
- Inside Diameter (ID)
- Outside Diameter (OD)
- Overall Height or Length
- Flange Outside Diameter
- Other dimensions that may affect installation, sealing, clearance, or performance
Whenever possible, include photographs showing the measurements being taken and a side-by-side comparison of the original and supplied parts.
Retain All Products and Packaging
Retain all products, components, labels, boxes, and original packaging until the RMA review is complete and final written instructions have been issued.
Do not return, discard, alter, repair, destroy, or otherwise dispose of any product until ProAirSupply has provided final RMA disposition and instructions.
Failure to retain the product, packaging, labels, or other requested evidence may prevent ProAirSupply or the manufacturer from completing the return, warranty, freight, or damage evaluation.
RMA Authorization
Submission of a claim or RMA Request Form does not automatically authorize a return, credit, refund, replacement, or warranty claim.
An approved RMA will include instructions explaining what products must be returned and where they should be shipped.
Questions?
If you have questions regarding a return or RMA request, please contact ProAirSupply before shipping any product.
Phone: 866-973-7003